Creating Video Testimonials in AgentMoves

Objective

This SOP outlines the steps to collect and manage video testimonials using the AgentMoves platform, ensuring a streamlined process for team members.

Key Steps

Step 1: Access Video Testimonials Section 0:00

• Navigate to the Reputation section in AgentMoves.

• Click on Video Testimonials to access the guide.

Step 2: Create a Video Collector 0:13

• Click on Create to start a new video collector.

• Enter a Public Collector Title (e.g., 'We'd love to hear from you').

• Personalize the collector with a friendly agent's profile image (16x16) and name.

Step 3: Customize Collector Details 1:05

• Optionally, add your company logo (preferably square format).

• Customize the welcome message to encourage users to share their stories.

Step 4: Set Up Questions for Testimonials 3:00

• Include questions like:

  • 'Tell us about your experience.'

  • 'Would you recommend us?'

• Ensure the questions are straightforward to encourage responses.

Step 5: Send Review Requests 4:10

• Choose how to send the review request (e.g., via email or SMS).

• Use the default email template or customize it as needed.

Step 6: Guide Clients Through the Video Submission Process 5:16

• Instruct clients to:

  • Pick a quiet, well-lit spot.

  • Hold the camera at eye level.

  • Relax and be themselves.

Step 7: Upload Video Testimonials 6:02

• Clients can upload their videos directly from their photo library.

• Ensure videos are under 2 minutes and 30 seconds.

Step 8: Create a Video Widget for Website Integration 9:05

• Use the widget section to create a video testimonial display for your website.

• Choose a layout (grid, slider, etc.) and customize the appearance.

Step 9: Embed the Video Widget Code 11:05

• Copy the generated code for the video widget.

• Embed this code on your website or funnel page.

Cautionary Notes

• Ensure video submissions are concise (under 2 minutes and 30 seconds).

• Avoid asking too many questions to keep the process simple for clients.

Tips for Efficiency

• Use a standard template for video requests to save time.

• Encourage clients to record testimonials immediately after closing to capture genuine reactions.