Collecting meaningful feedback is crucial for understanding customer satisfaction, preferences, and engagement. The Rating Element provides an easy and visually appealing way to gather ratings within Forms, Surveys, and Quizzes. This article explains the key features, benefits, and usage instructions for this versatile tool.

Key Features and Benefits

• Universal Compatibility
  The Rating Element works seamlessly across Forms, Surveys, and Quizzes, making it a flexible choice for various feedback and data collection needs.

• Multiple Icon Options
  Choose from stars, hearts, thumbs-up, and other icons to suit the tone and style of your survey or quiz.

• Customizable Scale
  Set your own rating scale, such as 1 to 5 points, and add custom labels like “Poor” to “Excellent” for clearer respondent guidance.

• Style and Layout Controls
  Adjust icon alignment to left, center, or top. Customize selected and unselected icon colors to match your branding and improve visual clarity.

• Flexible Output Formats
  Ratings can be stored as absolute values (e.g., 4), percentages (e.g., 80%), or fractions (e.g., 4/5), allowing integration with various reporting and automation tools.

• Comprehensive Submission Output
  Captured ratings are visible in submission tables, contact records, PDF exports, and contact timelines, enabling easy review and analysis.

• Mobile-Ready and Responsive
  The element is fully responsive, ensuring an excellent user experience across devices.

How to Use the Rating Element

1. Open the builder for your Form, Survey, or Quiz.

2. Drag and drop the Rating Element into your desired position.

3. Customize the icon style (stars, hearts, etc.), rating scale, and labels.

4. Adjust the alignment and colors to fit your design.

5. Select the preferred output format for storing ratings: absolute, percentage, or fraction.

6. Save and publish your Form, Survey, or Quiz.

Pro Tips

• Choose icons that fit your audience’s expectations — for example, hearts may work well for customer satisfaction, while stars are more traditional and widely recognized.

• Use custom labels to clarify the meaning behind each rating point, reducing ambiguity in responses.

• Integrate ratings with your AgentMoves automation system via custom fields to trigger workflows based on specific feedback.

• Test on mobile devices to ensure the rating element displays correctly and is easy to interact with across all platforms.

• Consider combining the Rating Element with open-ended questions to capture qualitative insights alongside quantitative ratings.

FAQ

1. Can I use the Rating Element in all types of Forms, Surveys, and Quizzes?
Yes, the Rating Element is universally compatible and can be added to any Form, Survey, or Quiz layout.

2. How many icons can I include in the rating scale?
You can customize the scale to any number of points, such as 1 to 5 or 1 to 10, depending on your preference.

3. Is it possible to change the icons from stars to something else?
Absolutely. The Rating Element supports multiple icon types, including stars, hearts, thumbs-up, and more.

4. How is the rating data stored and displayed?
Ratings can be saved as absolute values (e.g., 3), percentages (e.g., 60%), or fractions (e.g., 3/5), and are visible in submissions, contact records, PDFs, and timelines.

5. Will the rating element work well on mobile devices?
Yes, it is fully responsive and designed to provide a smooth experience on smartphones and tablets.