If you are using Mailgun and replies are bouncing (not arriving in your account), follow these steps to set up replies within your Mailgun account. Before starting, ensure that you are at least on the "Foundation" plan at $35.00/month, as you will only be able to use reply routing in Mailgun with a paid Mailgun plan.

Step 1: Setting up the Receiving Route in Mailgun

• Navigate to the Receiving tab.

• Click "Create Route" in the top right.

• Under "Create New Route", set up the following:

  • Expression Type: Catch All

  • Forward: Check the checkbox to activate forwarding then paste https://msgsndr.com/mailgun/inbound_webhook  in the field

  • Priority: 99

  • Description: you can enter whatever you like here. We recommend something like "MG Receiving Route".

• Click "Create Route" to save your changes.

Step 2: What You'll See in Mailgun once the Receiving Route is Set:

catch_all() Priority: 99

forward("https://msgsndr.com/mailgun/inbound_webhook")

NOTE: Mailgun replies not working when using WIX as the domain provider. This is because the MX record can’t be added. Please follow the next steps to be able to receive replies:

• Transfer your domain to CloudFlare to be able to manage all the records. Please, check the article called, ”How to Transfer a Domain to Cloudflare”.

• Add all the records to the DNS settings, including the MX record. Check the article, ”Setting up Mailgun in Cloudflare”.