Adding attachments to your emails or SMS can be of great help to your business, especially by doing it quickly from the Conversation channel and by not having to worry about the file size. In this article, you will learn how to upload large files directly from your devices.

Adding the file

• Go to the Conversations tab and search for the contact that you want to send the file to

• You can drag and drop the file in the conversation or attach it with the clip icon, users can also decide if they want to upload attachments via their device or the media library

• Your phone number should be MMS enabled to send attachments in an SMS. We support up to 10 attachments, as long as the total size of the message body text and all attachments is less than 5 MB.

• Carriers also have limits. Here are the Carrier Attachment Size limits for some common US Carriers:

• The email providers also have limits. Here are the attachment sizes for different Email Providers:

 Media Thumbnails for Videos

When uploading videos to the Media Library, an automatic GIF thumbnail is generated for emails, helping boost engagement by providing a preview.

Notes: 

• Users can upload large-sized attachments directly from their devices, or if you prefer from the media library

• All files in SMS and any exceeding the email attachment limit (25MB) will be automatically uploaded to the media library.

• These attachments will be added directly as media library links.

FAQs

1. How can I attach a file to an email or SMS message?
To attach a file, go to the Conversations channel, select the contact you want to send the file to, and either drag and drop the file into the conversation or use the clip icon to attach it.

2. What is the maximum file size I can send via SMS?
The total size of the message body text and all attachments must be less than 5 MB for SMS. Please note that your phone number must be MMS-enabled to send attachments.

3. Can I send multiple attachments in one SMS?
Yes, you can send up to 10 attachments in one SMS, as long as the total size does not exceed the 5 MB limit.

Q4: Do Toll-Free numbers support attachments via MMS?
Yes, Toll-Free numbers support MMS, and files up to 5 MB can be sent depending on the carrier.

Q5: What happens when I upload a video attachment in an email?
If the video is added through the Media Library, a clickable preview thumbnail (GIF) is automatically created and embedded in the email.

Q6: What should I do if my file exceeds email limits?
Files above 20MB are automatically uploaded to the Media Library and inserted as links in the email, ensuring successful delivery.

Q7: Can I upload audio files for SMS?
While not universally supported, some carriers allow audio formats like MP3. These will convert to MMS where supported.

Q8: Is external cloud hosting needed to send large files?
No, larger files are automatically handled via the Media Library and added as links. External hosting is only necessary if sharing outside the platform.