Workflow Action: Conversation AI
Discover the Conversation AI workflow action with Skip Action and wait time settings. Automate customer chats across SMS, WhatsApp, Facebook, and more for smoother, personalized interactions.
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How to Implement Conversation AI in Live Chat
Learn how to implement Conversation AI in live chat to automate responses, qualify leads, and engage customers 24/7. Boost efficiency, capture more leads, and enhance support with AI-driven workflows.
Manage & Update AI Response Info in Conversations
Learn how to view and edit AI-generated responses directly in the conversation view. Enhance transparency, control, and accuracy with real-time updates to prompts, intents, knowledge sources, and action history.
Conversation AI - Human Handover
Enable Human Handover in Conversation AI to seamlessly transfer chats from bots to human agents. Improve customer experience, resolve complex issues faster, and boost support efficiency.
AI-Based Action Tracking and Filtering in Conversations
Discover how AI Action Logging and Filtering in the Conversations panel provides transparency, improves troubleshooting, and tracks bot-driven actions and appointments for better workflow management.
Workflow Action: Update Conversation AI Bot and Status
Easily automate and manage AI bot interactions with the “Update Conversation AI Bot and Status” workflow. Assign bots, update statuses, and streamline communication across channels.
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